Where can I shop Shop Cake in person?
Our clean beauty + wellness boutiques are located in the Seattle neighborhoods of Queen Anne and Capitol Hill. Our addresses are:
Cake Skincare Queen Anne – 1811 Queen Anne Ave N. #200, Seattle, WA 98109
Cake Skincare Capitol Hill – 1424 11th Ave Suite G, Seattle, WA 98122
Where does Cake Skincare ship if I purchase from your online store?
We currently ship within the 50 states. Shipments to Hawaii and Alaska will experience longer delivery times.
Do you ship internationally?
No, unfortunately at this time we do not have the bandwidth to ship internationally. Please check back with us in the future as we are continually improving and growing.
We offer a simple $5 flat rate for all purchases when shipped within the 50 US states.
When will my order ship?
We process your order within 2-5 business days and USPS will take it from there. You’ll receive a tracking number as soon as your package ships to let you know it’s on the way.
I’m having trouble tracking my order!
At times, USPS takes 1-2 business days to register your tracking number and shipment status. If you’re still having issues, reach out to us at firstname.lastname@example.org and we’ll get it sorted out!
What if my shipping info was entered incorrectly?
Simply send us an email as soon as possible at email@example.com and we will get that updated for you.
Your products are awesome! How can I learn more about each?
You can find a detailed description of each Cake Skincare product on their individual product pages including recommended usage, ingredients and pairing recommendations! If you are located in the Seattle area, we suggest coming on in and speaking with one of our Aestheticians.
I have questions relating to my health and product usage.
We are out to provide you with the cleanest products and those that work in harmony with your health and body. Still have questions about ingredients, skin allergies or other health related concerns? It’s so important to us that you have these answers. Email us directly at firstname.lastname@example.org and we’ll advise!
Will my natural products expire?
Our brands and their makers make it a priority to ensure absolute freshness and longest lasting shelf life. But please keep in mind that when you are purchasing truly natural products, its contents are just like food! If it smells funny or the color looks off, please discard. We will happily replace anything that looks as though it has turned and was bought within a three month period at no additional charge.
Do you provide samples?
Based on the small batch qualities and cleanliness concerns about making samples of our products, we cannot offer samples at this time. But, we’re happy to advise on product selection! Learn about product specifics on each individual product pages or feel free to reach out for shop recommendations based on your unique skin and beauty needs at email@example.com.
RETURNS + EXCHANGES
At Cake Skincare, we believe in individuality! That’s why it’s ok if a product doesn’t work for your specific individual make-up or skin type. Due to the delicate nature of organic products, opened or unopened products can be processed within 30 days of original purchase for exchange or store credit only.
If you’d like to return or exchange an item bought in-store, please visit our stores or contact us at firstname.lastname@example.org.
If you’d like to return or exchange an item bought online, please follow the steps below.
How do I return an online purchase/order?
To initiate a return, please:
- Visit our online portal and select the item(s) you would like to return. You will be issued a return label.
- Stick the return label on the package (use the original Cake Skincare package if possible).
- Drop off the return at your local USPS office.
How long will it take to process a return?
Store credit will be issued via email and store account as soon as the returned product is received and processed. Any credit card refunds typically take 5-10 business days to appear on your card statement.
I received the wrong product!
We’re sorry about that! Please contact us at email@example.com and we will make sure you get what you ordered asap!
When will my credit card be charged?
Your credit card will be charged as soon as your order is accepted and processed.
What forms of payment do you accept?
We accept all major credits including Visa, American Express, Mastercard and Discover cards as well as Paypal.
What should I do if my payment is declined or my order won’t process?
We recommend checking a few things if your payment didn’t go through:
- Check that your card’s billing details (zip code, security code, etc.) match what you’ve entered into the order form.
- Is your card expired?
- Your card issuer may have declined your payment. Check with your credit card company before trying your card again.
If none of these apply, please email us at firstname.lastname@example.org and we’ll help you out!
Is tax applied to my order?
Customers in Washington may be subjected to applicable sales taxes.
Need to update or cancel an order?
Send us an email at email@example.com as soon as possible if you need to change or cancel your order.
Can I combine promo codes at checkout?
We only accept one promo code per order placed. If over time you’ve received two Cake Skincare promo codes, simply choose the one you would prefer to use. For sitewide sales or promotions, a promo code may not be required and can be used with an additional promo code.